Privacy Policy

At ConvoFlow AI, we are committed to actively protecting your privacy and ensuring your data is handled securely. This Privacy Policy explains our policies and procedures regarding the collection, use, and disclosure of your personal data.

1. Information We Collect

We may collect several different types of information for various purposes to provide and improve our Service to you:

• Personal Data: Email address, first name and last name, and authentication tokens (e.g. Google or Apple SSO).
• Usage Data: Information on how the Service is accessed and used, IP addresses, browser types, and diagnostic data.
• Conversational Data: Text generated or processed through WhatsApp webhooks exclusively via our AI services on your behalf.

2. How We Use Data

ConvoFlow AI uses the collected data for various critical operational purposes:

• To provide and optimally maintain our automated AI services.
• To notify you about changes, updates, or alerts regarding your account.
• To analyze usage patterns and dramatically improve our system performance.
• To process billing securely through our partners like Stripe.

3. Data Sharing & Third Parties

Your data, including conversational text, may be confidentially shared with integrated third-party AI APIs (like OpenAI) or webhook providers (like Meta) solely to fulfill the core features of the service. We strictly prohibit the selling of your data to advertisers.

4. Security of Data

The security of your data is paramount to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. We utilize robust, highly-secure TLS encryption to guard your personal data across the wire.

5. Contact Information

If you have questions, disputes, or concerns, please contact our compliance team directly through the dashboard.